Yes, you can order items which have yet to arrive to us (be they brandy-new, or temporarily out of stock) . We will charge you now (keeping your place in line) not when the item ships.
Granted, if a manufacturer seems iffy on a delivery time to us, or greatly delays, we will cancel your order, refund your payment, send you a heads-up email, and notify you if/when the item becomes available.
You will see that for some items we are not taking pre-orders but instead you can send us a note if you want to be notified when / if the item is once again available. We do this for items we are not comfortable with the mfg ETA, or lack thereof.
If your order has some out of stock and some in-stock items, we will hold the entire order and ship everything together. If you would like the in-stock items now, you will need to pay additional shipping.
Save time and money: The big advantage for digital (PDF) plans is the timely delivery (usually same day, or within 24 hours), as well as incurring no shipping fees, and no customs/duties. If delivery is outside the US, digitals are likely more economical
Convert for CNC: Folks tell us they convert from PDF to AI, and then put into their CAD programs with the idea of creating CNC files.
Change scale: You can print at a reduced scale, so if you are a modelmaker that could be helpfful. If you are building from our half-hull model plans you could change the scale with those, too.
Other considerations: When folks buy these as digitals instead of the print, they typically put the file on a flash drive and take it to a local print shop. Pages are typically 30" x 40". The trade off is having to pay the printer instead of the customs / duties/ taxes and shipping fees. If you are in the US, it's likely cheaper to get the print version.
Scale: You'll see a measurement on pages that have full-sized drawings, so your local print shop will just need to print to that size. Typically just selecting 100% does the trick. You needn't print all pages full size if you want to save money. You would just need certain items (like mold patterns) at full-size.
Where do you type the custom monogram info?
-After you add to cart, click VIEW CART button. You will then see the ADD MONOGRAM and ORDER NOTES field. Type what you would like embroidered (up to 25 characters, on a single row). PLEASE be careful with the spelling. All embroidered letters will be capitalized.
We've been working since the 1980s with the same family company for our screenprinting and embroidery, and they do a terrific job on custom monograms. Add an extra week or three for custom work.
Select the Digital option in the product.
“Your downloads are ready” will be the subject line of an email you’ll receive from us—once we’ve processed your digital order. That email has the link to click, so you can then download the file.
This isn't an "instant" process, so if we're asleep, you may need to wait for regular business hours, for us to process the order. Although we are quite timely, we may not be processing on weekends & holidays.
If you are downloading to an iPhone or iPad, you'll need to understand where the file land. Click DOWNLOADING for more info.
Yes, you may return something. Anything, actually, other than custom embroidery and full-sized boat kits.
Of course, this doesn't mean used / worn items.
No special authorization, secret codes, forms, or permission is needed to return. Just include a note with the returned item so we know if you want to exchange, get a credit or refund. If you didn't like the item, we'd appreciate hearing that as well.
Shipping charges: you get to pay the return shipping (unless we messed-up.) If the item is returned for an even exchange, you get to pay the shipping back to us, but we'll pay the regular domestic shipping to get the exchanged item back to you. If you are outside the US, you will get to pay the return shipping, and any customs-duties fees we incur to receive the items back, would be deducted from your refund.
Send to The WoodenBoat Store, attn: Returns Queen Jody, PO Box 78, Brooklin, ME 04616.
Returns/exchanges accepted within 90 days of purchase.
Ordering / Shipping
We ship from Maine, and orders leave here the same day, or within 24 hours (excluding weekends/holidays). Expect 2-7 business days to arrive within the US.
Outside the US: Since Covid and US Postal changes, timing varies greatly from 7 days to two-plus months. See our "Do you ship outside the US?" section for more details.
If you included an email with your order, you will automatically get tracking.
We primarly use US Mail and UPS. We ceased using 2-day and Next-day delivery simply because the carriers no longer guarantee those time frames (ie: no money back if you paid for Next day but it takes a week).
For International, we start with US Mail and have it handed-off to Global Post. Since Covid, US Mail has ceased delivering to some countries.
Yes! Approximately 20% of orders are delivered outside the US, and we have been shipping world-wide for years.
If the item you are going to have shipped has as "digital download" counterpart, consider going that route and saving yourself a lot of time, and shipping.
UK and EU: You may be charged VAT, even on low value shipments. You will be responsible for those fees. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees.
International First Class: can be much cheaper than International Priority Mail. But,it can be very very slow. If you don't really need something for two to four months or so, you might want to use this.
International... Express Mail Priority vs Priority Mail International: Express Mail will be more expensive, and for good reason. It's significantly faster. Express Mail International typically delivers in 7-10 days. Priority Mail International might be two weeks, but, it might also take eight weeks. It's inconsistent.Customs / Duties for shipments outside the US. Those fees are your responsibility. Sorry about that, but we cannot predict what the fine folks at your local customs house will decide.
Orders into Canada: even though we are just a 2-1/2 hour drive to the border, the Postal service fees into Canada are now similar to packages going to other parts of the world. If you have the option of a US address and can drive across the border to fetch your package, you will save money on the shipping.
PLEASE NOTE: If you decide to refuse a package because your customs agents are extracting a pound of flesh nearest the heart... they will ship the package back to us in Brooklin, Maine. And, they will charge us for that privilege, so we would need to pass-on that charge to you.Ouch!And, if your postal service decides to ship the order back to us, you don't get a shipping refund, as will have had to pay for shipping both ways.
Yes! STORE PICK-UP (aka Curbside): at checkout instead of selecting Ship the order, select "I'll pick up at the Store".
You can usually pick up within a few minutes. If you have a date/time you prefer, just let us know by including a note with the order.
We'll send you an email when your order is ready. We're here Mon-Fri, 8am to 5pm.
No. You can order as a "guest".
The advvantage to creating an account is you can log in, and track orders. And if you do order again. your contact info is populated for you. Plus, if you are a gift-giver type, those other "ship-to" addresses are saved.
When you create an account, the is an anti-bot (Captcha) thing and then you will get an email confirmation to then activate. Good thing is, you then know your email was correct!
And if you don't want to bother because of remembering yet another password, you can easily get a new one next time you come to the site by clicking the Forgot Password when go to login.
There are six primary wooden boat methods: Carvel (aka plank on frame),Traditional Lapstrake (aka Clinker) Glued Lapstrake Plywood, Cold Molded, Strip, and Plywood. Click METHODS for more, including photos.