We are shipping orders, as well as doing Store (curbside) pick-up. Our showroom remains closed to the public.

Best Practice Digital Downloads

 BASIC RUNDOWN on how Digitals work. We include this at the footer of each digital item's page.

“Your downloads are ready” will be the subject line of an email you’ll receive from us—once we’ve processed your digital order. That email has the link to click, so you can then download the file.

This isn't an "instant" process, so if we're asleep, you may need to wait for regular business hours, for us to process the order. Although we are quite timely, we may not be processing on weekends & holidays. 

DOWNLOAD—don't just view. With some browsers, the file will load/open. But that doesn't necessarily mean the file has downloaded to your local drive. Depending on the browser, you may need to do a "save as", or click a down arrow, or right click to get  options to save. 

Some computers have downloads set to go to a Downloads folder, and other may have the file go to the desktop. 

You'll see that you have three attempts to download. If you have downloaded once, and all is well, there's no reason to download the file multiple times. But, we are not your storage system. You'll want to keep the files on your local drive an if they are value to you, back-up to an external drive. 

iPads —  If you save a file to your iPad, it might not be readily apparent just where that file landed. It should land in your BOOKS app. Here are a series of screenshots showing the process.

After you get our email with the link to download, and you click that link, you'll see  this, and then click that Download Now button. 

 

 

 

 

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