| Take Advantage of These
WoodenBoat Store Site Features: Account Login: enables you to customize your order with an address book, multiple ship-to addresses (great for giving gifts), as well as checking order status.
Payment: Visa, Mastercard, or Discover.   
Returns Policy: Ours works on the common sense plan. If you don't want it, return it. Simply include a note telling us what you'd like us to do... refund, credit, exchange. No special forms, RMA numbers are required. No secret handshakes either. If you broke it, burned it, bashed it, bombed it... you really shouldn't waste your postage returning it.
Wish List: when you click on a product, and get to the detailed page you then have the option of adding the item to your wish list, saving it for another time.
Refer to a Friend: we LOVE this... click on a product, get to the detailed page you'll see a "Refer this page..." and then a pop-up let's you key a message, or drop that blatent hint via email and a link back to the item.
Address Book: enter addresses prior to or during your order, so you can save gift addresses for the next time you visit. It's amazing how those birthdays and holidays keep coming around every year or so.
Multiple Ship-to's: send items to several friends without having to create all new orders for each shipment. Plus you can use your address book and save re-keying.
Delayed Shipping: it might sound odd at first, as we emphasize quick order fulfillment. But, you may want us to delay shipping the order... perhaps you'll be out of town, or you want to have a package arrive close to a birthday. As you check out (just before the payment section) you'll see On Hold Date and a calendar, so you can select a future date for us to process the order.
Ship Immediately / Wait for all Items: is now an option. If you have some in-stock and some out-of-stock products, you have the option of getting what's in-stock now, or waiting for the out of stock items to come in. It doesn't affect your shipping charge either way, but, perhaps you just want everything to come together.
Search Field: select description, or pull-down for item number, then type a word and the search engine will find the item. Use quotes to limit the search. "John Brooks" yields one page because it requires both words to be together. But if you search John Brooks you'll get many many pages, as it will give all instances of John OR of Brooks. Also, the search is not case sensitive.
Browse and Sort: click into the catagories on the left sidebar, or select the Site Map link at the footer for a nicely organized way of understanding what we have to offer. Once you are in a catagory (like Models, ready-built) you can sort the items by price, description, or product number.
Redeem Gift Certificates: Place an order and either log in or fill in your billing and shipping address. Continue to Step 2 - Checkout. At the bottom of the page there are three tabs for types of payment. Select Redeem Gift Certificate (this is for WoodenBoat Store Gift Certificates only). Enter the Certificate # from you gift certificate and then click continue. This will then apply the amount of the gift certificate to your order.
Quick Order: already know the item number? Click Quick Order at the header, key the number and it pops right into your basket.
Running Totals: at the header, it continually updates dollar total and number of items. Click View Basket to see the actual items in your shopping cart.
Estimate Ship Charges: with an item in your basket, you'll see a link to determine your ship charge. This is very slick because you can see what the ship charge is at any point of your order AND you can see the costs of the different delivery options, like 2-day and Next-day air. Our rates are "weight based", considered the most fair way to charge. ALSO, if outside the US and Canada, you will be selecting the AIRMAIL shipmethod. In the estimated shipping pop-up, you just select your country... and you must key your postal code, and if it has letters not just numbers, the letters MUST be in capital letters.
Order Status: shows received, processed, shipped, as well as order history.
Email Confirmation: as soon as we've processed your order, an automatic email goes out to you. No, you won't get bombarded with emails from us... we don't email with every step, and we never make emails available to list companies. Never ever.
Order Numbers: FYI... the site generates an order number when you place your order, and a new number when we process the order. If you have a question about your order, you can give us either number.
AND... you can also get immediate downloads of Study Plans and other goodies via our Digital Download site.
Privacy Policy:WoodenBoat Publications, Inc., including its divisions, subsidiaries and affiliates (collectively hereinafter "WoodenBoat"), operates this web site (the "site") in connection with its business. Visitors and users of the site are also referred to the Terms of Use for the site. WoodenBoat is committed to providing a safe and secure environment for its customers. Although WoodenBoat is not a "financial institution" that is governed by the Privacy of Consumer Financial Information Rule of the Gramm-Leach-Bliley Act, WoodenBoat is committed to respecting the privacy rights of guests and users of the site.Use of personal information When you visit our forum, store, subscribe to our publications or training services on line, place a classified ad, or register your boat with "My WoodenBoat," we may ask you to provide information that personally identifies you (your "personal information"), for example, your name, address, email address, phone number, fax number, credit card number and expiration date, and/or other identifying information. We may also ask you for your birth date, your AIM ID, your occupation, your interests, and may allow you to post photographs of you and/or your boat. WoodenBoat uses your personal information to help identify you in the event you lose your password and to maximize you access to our online services and products. WoodenBoat does not sell or rent your personal information to third parties. If you choose not to give us your personal information, you can still use most of our site, however, you will not be able to post on the forum, My WoodenBoat, our classified ads, sign up for classes, or order merchandise. WoodenBoat also tracks the domains from which the Site is visited and uses that data to analyze for trends and statistics, and then discards it. We do not track individuals - only instances of entry onto our site. “Cookies”There is a technology called “cookies” which can be used to provide you with tailored information from a web site. A cookie is an element of data that frequently contains an anonymous unique identifier; the data is sent from the web site to your browser, which may then store it on your system for future use. Cookies are usually account identifiers and user preferences that allow you to speed through the log-in process by providing the data so that you do not have type it out. Some WoodenBoat pages may use cookies so that we may better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the option to accept or reject it.Security If you buy anything from our store or sign up for one of our services, we ensure the security of your personal information by: 1. keeping our databases and our web servers separate and protecting each with electronic and physical firewalls; and 2. using Secure Socket Layer (SSL) encryption technology to transmit credit card information between your browser and our web servers. We are a VeriSign® secure site. Site Technologies WoodenBoat does not provide the technologies used to build its site, and therefore neither recommends nor endorses the same. Any information regarding identified technologies, their capabilities, limitations, applications, etc., should be sought directly from their manufacturers. WoodenBoat hereby disclaims any rights to trademarks, service marks, tradenames, logos, copyrights, patents, domain names or other intellectual property interests of third parties.Links to Other Materials If any link is offered connecting to a third-party web site, it is as an accommodation to the respective third-party site owner and without charge. WoodenBoat reserves the right to reject any request for a link to a third-party web site and to remove any link for any reason. Sites linked to and from this site are not necessarily under the control of WoodenBoat and WoodenBoat shall have no responsibility or liability whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time.Children’s Privacy Persons under the age of thirteen (13) are not authorized to make purchases from the site or post on the forum, and WoodenBoat does not specifically collect information about children. However, WoodenBoat is concerned about the safety of children and their use of the Internet. Therefore, in accordance with the Children's Online Privacy Protection Act of 1998, WoodenBoat will never knowingly request or solicit personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. In the event that WoodenBoat receives actual knowledge that WoodenBoat has collected such personal information without the requisite and verifiable parental consent, WoodenBoat will delete that information from its database as quickly as is practical.Effective Date and Changes This Privacy Policy is effective as of April 15, 2003. WoodenBoat reserves the right to modify the terms of this Policy at any time and in its sole discretion, by posting a change notice on this page. Your continued use of the site following our posting of a change notice will constitute binding acceptance of those changes. |
